Last updated: May 2026
Hamzaban is committed to protecting the privacy and security of its users. This Privacy Policy explains what information we collect when you use the website, book a session, contact us, or take part in online services, how we use it, when it may be shared, and what rights you have under UK data protection law.
1. Information We Collect
Depending on how you use the services, we may receive or process the following information:
- Identity and contact details: name, email address, phone number, country or time zone, and information you enter in contact, booking, or cancellation forms.
- Service-related information: selected service, appointment time, counsellor or therapist name, language preferences, and general topics you provide for arranging a session.
- Booking and payment information: booking status, payment, cancellation, and refund records. Hamzaban does not store full card details or highly sensitive financial information; these may be processed by booking or payment providers.
- Communication information: messages sent through contact forms, email, cancellation requests, feedback, or newsletter sign-up.
- Technical and usage data: IP address, browser type, device type, pages visited, visit time, and similar information collected through cookies or standard technical tools.
We do not intentionally store full medical records or highly sensitive financial details on the website. Please do not submit highly sensitive or emergency information through public website forms.
2. How We Use Your Information
Your information is used for the following purposes:
- Managing, confirming, changing, or cancelling sessions and workshops;
- Communicating with you about appointments, payments, refunds, support, or messages;
- Providing and coordinating counselling, online therapy, workshops, and related programmes;
- Sending optional newsletters or service updates, only where you have signed up to receive them;
- Improving the security, performance, content, and user experience of the website;
- Complying with legal, tax, accounting, professional, or safeguarding obligations.
We do not sell your personal information or share it with third parties for their advertising purposes.
3. Legal Basis for Processing
Under UK GDPR and UK data protection law, we may process your information based on the performance of a contract or steps before a contract, your consent, Hamzaban's legitimate interests in operating and improving the services, compliance with legal obligations, or protection of vital interests where there is a serious risk of harm.
4. Confidentiality, Security and Limits
We use reasonable security measures such as access controls, secure communication tools, and appropriate technical safeguards to protect your information. However, no internet-based system is completely risk-free, and absolute security cannot be guaranteed. If you believe your information has been accessed without authorisation, please contact us immediately.
Counselling session information is confidential and may only be disclosed in limited circumstances, such as immediate risk to you or others, safeguarding a child or vulnerable person, legal obligations, court orders, or professional supervision where necessary.
5. Third-Party Services
To provide the services, we may use third-party tools such as Calendly for online booking, payment providers, email, video calls, website hosting, security tools, or technical analytics. When you use those services, the relevant provider's own privacy policy may also apply. Please also review the Calendly Privacy Policy.
We share information with trusted providers only where necessary to deliver the services, process payments, provide support, maintain systems, or comply with law.
6. Cookies and Analytics
The website may use cookies and similar technologies to make the site work, support security, measure page usage, and improve the user experience. You can manage or disable cookies through your browser settings, but some parts of the website may not work properly without them.
7. Data Retention and Deletion
Personal information is kept only for as long as needed for the purposes described in this policy, including providing services, responding to requests, keeping booking and payment records, meeting legal obligations, or resolving potential disputes. When there is no longer a legal or operational need, information is deleted, anonymised, or securely archived.
You may request deletion of your information by email. In some cases, we may not be able to delete certain information immediately because of legal, tax, accounting, professional, or safety obligations.
8. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your information in certain circumstances;
- Object to certain processing or ask us to restrict processing;
- Withdraw consent where processing is based on consent;
- Receive a portable copy of your data where applicable;
- Raise a concern with the UK data protection regulator if needed.
To exercise these rights, please contact us using the email address below. To protect your information, we may need to verify your identity before responding.
9. International Data Transfers
Some technical providers or third-party services may process information outside the United Kingdom. Where this happens, we aim to use providers that apply appropriate data protection safeguards and lawful transfer mechanisms.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version becomes effective when posted on this page, unless another effective date is stated. We recommend reviewing this page periodically.
11. Contact
For any privacy-related queries, please contact us by email: